Help Desk & OnSite Support

Shouldn’t your Help Desk Team Be As Committed As You are to Your Business?

In today’s competitive environment, most business owners don’t have the luxury of working from 9-5. At Unified IT, we have live Helpdesk and Network Engineers to assist you 24/7. We are available when you need us, even if it’s 3:00 am.

Unified IT Help Desk

No matter what your Support requirements might be, we will develop a custom plan that works for your business. Our Help Desk Support is not location, hardware, or solution specific. Whether your assistant can’t figure out how to create a Task in Outlook or a salesman needs help logging onto your VPN from the USA, we can assist.

Support requests are accepted via phone by our Support Team, and your staff can contact us anytime, day or night. Once you become a Help Desk or Managed client, we will assist any of your staff.

Unlimited Support

Unified IT will come to the aid of any client when they request it, with or without a contract. For the most cost effective solution, we recommend joining the Managed Support Unified IT Family. This allows us to provide you with end-to-end support for your business applications and staff when you need and want technical help.

Problems Fixed without You Knowing they Exist

When you join our Unified IT Family, we monitor your systems 24/7 days a week, so we are alerted and can often resolve problems before you know they exist.

And if we cannot solve your issues remotely, we go to your office in as little as four hours, depending the priority of the issue.

We Are There Until The Issue Is Resolved

We’ll stay as long as it takes to fix the problem, and you’ll never receive that dreaded call saying you have exceeded your monthly support allocation. Because we consider your business our business, we’ll work tirelessly to restore full operations as quickly as possible. We Realise the Value of Your Business’s Time.

For a High-Level Overview of where you can be Saving Money on IT and getting the Most from Your Current Network, Contact Us Today and Schedule your Complimentary Network Assessment Today.

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