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CYBER SECURITY SERVICES AGREEMENT  

BETWEEN  

Unified IT Pty Ltd (ABN 144 048 091) (Unified IT) of 507 12-14 Claremont Street, South Yarra, VIC 3141. 

AND  

(The Customer) 

WHAT THIS AGREEMENT COVERS 

 

 

DEFINITIONS  

 

 

Core services means core cyber security services provided by Unified IT utilising the services of a third-party service provider as set out in Schedule 1. 

Customer Data means the customer’s data or content that Unified IT obtains through the delivery of Services.  

Confidential Information means all information (whether received before or after the date of this Agreement) that is the Intellectual Property of a Party; or is by its nature confidential or proprietary to a Party; or is provided by a Party to the other Party under this Agreement where the receiving Party knows or ought reasonably to know that the information is confidential or proprietary to that Party and includes all personal, commercial, financial, legal and technical information (whether written, oral or in other recorded or tangible form) disclosed by a Party to the other Party (or to or by their respective directors, officers, employees, financiers or advisers) in relation to the business and affairs of the disclosing Party or its clients and customers. 

 

Cyber-Attacks means any and all unauthorised third-party attempts to access: the Customer’s IT systems or networks, Customer Data; or any third-party computer hacking, cyber-attacks, or cyber-threats directed to the Customer, along with any unauthorised use of the Customer Data by third-parties.  

 

End Points means personal computer desktops, lap-tops, servers. 

 

Fees means each and all of the fees payable for the Services specified in Schedule 3. 

 

Intellectual Property means any copyright; registered or unregistered design, patent, trademark rights; trade, business, company or domain names; know-how, inventions, processes, trade secrets, confidential information; circuit layouts, databases or source codes; or similar rights in any part of the world, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing. 

 

IT means information technology. 

 

IT Hardware means: Laptops and workstation personal computers, IT servers and printers. 

 

Optional services mean optional cyber security services provided by Unified IT utilising the services of a third-party service provider as set out in Schedule 2. 

 

Party means a party who executes this agreement. 

 

Services means the core services as set out in Schedule 1 and the optional services selected by the customer as located in Schedule 2 of this agreement. 

 

Third Party Services means services provided by Cisco Systems or an equivalent third-party service provider retained by Unified IT on behalf of the customer to provide both the core services and optional services as set out in Schedule 1 and 2. 

 

 

SERVICES TO BE PROVIDED  

 

 

 

TERM OF AGREEMENT  

 

 

 

 

FEES, PAYMENT AND INVOICES   

 

 

TERMINATION OF AGREEMENT  

 

 

 

 

 

CONFIDENTIAL INFORMATION  

 

 

 

 

 

PRIVACY   

 

 

 

LIMITATION OF LIABILITY   

 

 

 

 

 

 

 

 

GENERAL TERMS  

 

 

 

 

 

 

 

 

 

 

SCHEDULE 1 

 

SCOPE OF CYBER SECURITY CORE SERVICES 

Unified IT shall provide to the Customer the following Core Third Party Services to the customer:  

Email monitoring protection 

 

 

The installation of Advanced Malware Protection for End Points that is designed to block known malware. 

 

End point monitoring protection 

 

Website monitoring, filtering and blocking for endpoints to restrict the customer’s access to known malicious or unauthorised websites. 

Proactive 24/7 email alert systems implemented to alert Unified IT to specified malware events and file downloads containing malicious disposition encountered within the customer’s IT environment. 

 

Offsite customer support 

 

Unlimited Cyber Security assistance and support by cyber security analysts during business hours, Monday to Friday between the hours of 8:30am – 5:30pm within the Timeframes set out in clause 8 below, excluding weekends and public holidays.  

Cyber Security assistance and support means:  

 

 

Table 1: Timeframes for Providing Service. 

 

Nature of Defect/Fault  Description  Service Level (Standard or Express service levels)  Response Time (Business Hours) 

8:30am – 5:30pm AEST Mon-Fri 

Critical  Services restricted or unavailable to all users on network  Priority 1  < 1 hour 
Urgent  Outage or restriction affecting multiple users (>10%)  Priority  2   < 2 hours 
Routine  Outage or restriction affecting few users (<10%)  Priority 3  < 4 hours 

 

 

SCHEDULE 2 

OPTIONAL SERVICES  

No optional services are available.  

 

 

SCHEDULE 3 

FEES PAYABLE TO UNIFIED IT BY THE CUSTOMER
 

 

 

 

 

 

 

 


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