Modern Systems for Better Business Communications
Simplified Setup
Cost-efficient
Direct Access to Support
Advanced Security
Faster Scalability
Simplify your phone systems, without changing the way you work
Looking to modernise your business communications? Turn Microsoft Teams into a fully functional phone system with Unified Voice. Our solution combines enterprise-grade telephony with the collaboration tools your team knows and trusts. Forget costly hardware and managing clunky systems. Experience flexible, secure and scalable voice services built for the way you work today. Unified Voice delivers a streamlined experience, lower overheads and the freedom to stay connected from anywhere.
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Why make the switch with Unified Voice?
Lower costs, fewer headaches
Moving to the cloud eliminates the cost and complexity of managing outdated legacy systems. Unified Voice gives you enterprise-grade calling functionality without expensive hardware or ongoing maintenance. It's a single, cost-effective and simple solution that's easy to manage.
Built for hybrid work
Whether your team's in the office, at home or on the go, Unified Voice makes it easy to stay connected. It's designed for the modern workplace - secure, flexible and accessible from anywhere.
Seamless Microsoft Teams integration
With Teams, there's no need to retrain staff or overhaul your tech stack. If your team already uses Microsoft Teams, Unified Voice adds calling features into the platform they're familiar with, so they can hit the ground running.
Melbourne's Premier VoIP Provider
As an award-winning, leading IT company in Melbourne, we support business of all shapes and sizes, from small, private firms to large-scale businesses, across a range of industries with tailored, end-to-end solutions.
Our professionally certified experts have the skills and experience to provide outcome-driven solutions, from seamless implementation to ongoing IT support and management.
Operator Connect vs Direct Routing
| Operator Connect Fast, Simple and Minimal Complexity | Direct Routing More Control, More Customisation | |
|---|---|---|
| About | Requiring certification from Microsoft, only a handful of providers have access to Operator Connect. Operator Connect via Unified Voice makes it easy to turn Microsoft Teams into a business-ready phone system - no complex setup or hardware required. Through the Teams admin portal, choose a certified telecom provider and activate calling in just a few clicks. With built-in support, seamless Microsoft integration, and no need for complex configuration, it's ideal for small to mid-sized businesses that want a fast, scalable solution with minimal IT overhead. | Direct Routing is built for businesses with more complex telephony needs, such as large enterprises and multi-site organisations. It offers greater flexibility by connecting Microsoft Teams to virtually any telephony provider, but requires manual setup and some technical expertise. For larger organisations or those with custom telephony environments, Direct Routing provides control and integration depth beyond Operator Connect. |
| Key Features |
|
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Operator Connect
Fast, Simple and Minimal Complexity
About
Requiring certification from Microsoft, only a handful of providers have access to Operator Connect. Operator Connect via Unified Voice makes it easy to turn Microsoft Teams into a business-ready phone system - no complex setup or hardware required. Through the Teams admin portal, choose a certified telecom provider and activate calling in just a few clicks. With built-in support, seamless Microsoft integration, and no need for complex configuration, it's ideal for small to mid-sized businesses that want a fast, scalable solution with minimal IT overhead.
Key Features
Simplified setup
Improved call quality
Enhanced reliability
Direct access to support
Integrated billing
Advanced security
Faster scalability
Direct Routing
More Control, More Customisation
About
Direct Routing is built for businesses with more complex telephony needs, such as large enterprises and multi-site organisations. It offers greater flexibility by connecting Microsoft Teams to virtually any telephony provider, but requires manual setup and some technical expertise. For larger organisations or those with custom telephony environments, Direct Routing provides control and integration depth beyond Operator Connect.
Key Features
Greater flexibility
Cost-efficient
Global reach for carrier independence
Customisation options
Comprehensive reporting and monitoring
Why Clients Trust Unified IT
We've been consistently impressed with the exceptional IT support provided by Unified IT. What truly sets them apart is their commitment, proactivity and problem solving ability. They take the time to understand our unique needs and challenges to ensure they offer the right advice. As a trusted local partner, they're always there for us, providing a level of responsiveness that's critical to our business. We value their expertise and the peace of mind that comes from knowing our IT is in such capable hands. We highly recommend Unified IT to any company seeking a reliable, responsive, and truly dedicated IT partner.
We consider Unified IT not just as our IT support providers, but as an extension of our firm. Their team consistently supports us day-to-day with helpdesk and ongoing maintenance services, and they've also delivered outstanding results on several key projects. They are always available and respond proactively whenever they are called on for an urgent response. They are a pleasure to work with, bringing professionalism and a personal touch.
Since partnering with Unified IT, our IT operations have become smoother, faster, and way less stressful. Their team is incredibly skilled — whether it’s troubleshooting day-to-day issues, handling more complex infrastructure upgrades, or supporting our remote staff, they always deliver with speed and precision. What really sets them apart is how approachable and knowledgeable their support team is. It truly feels like they’re part of our in-house team.
Unified IT has been an invaluable partner in supporting the IT needs of our business. Their team is proactive, responsive, and highly knowledgeable, ensuring our systems run smoothly and efficiently. They take a strategic approach to IT management, helping us improve productivity while minimising downtime. Their ability to plan and implement solutions tailored to our business has been instrumental in enhancing our operational efficiency. We highly recommend Unified IT to any organisation seeking a reliable and forward-thinking IT services provider.
Having completed a recent review of the business’s Cyber Security posture with external Cyber Consultants, it was recommended that we consider an external Managed Service Provider to take on the responsibilities of our internal IT manager. Unified IT came highly recommended to us by a colleague who knew that they could perform both the MSP and cyber security roles. The initial takeover by Unified IT of the IT support services was seamless, starting with a review of our IT structure through to the roll-out of an IT roadmap covering required changes. A highly efficient and responsive team!
Unify your IT for the Best Business Outcomes
Contact us today to discover how Microsoft Teams Calling can help transform your business.
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