Modern Telephony for Modern Teams
The way Australians work has changed - permanently. With over one-third of the workforce now working remotely at least part-time, and 69% of employers offering hybrid arrangements, flexible communication is no longer a luxury - it’s a necessity1. For small and medium businesses (SMBs), the challenge is clear: legacy phone systems are costly, complex, and simply not built for today’s distributed teams.
Why Modern Businesses Need Cloud-Based Telephony
Traditional phone systems struggle to keep up with the demands of hybrid work. They require expensive hardware, ongoing maintenance, and lack the flexibility to support employees working from home, in the office, or on the move. According to recent market research, Australian SMBs are rapidly shifting to voice services, video conferencing, messaging and collaboration tools, with work-from-anywhere becoming a common standard2.
Unified IT’s cloud-based telephony solution, Unified Voice, transforms Microsoft Teams into a powerful business phone system - integrating voice, video, chat, and collaboration all in one familiar platform.
Key Benefits for Remote & Hybrid Teams
- Work from Anywhere, Stay Connected: Unified Voice enables your team to make and receive calls from any location, on any device. Whether you’re in the office, at home, or travelling, you have access to all the features needed to stay productive and responsive.
- Simplified Setup & Lower Costs: Moving to the cloud eliminates the need for expensive hardware and ongoing maintenance. Unified Voice is easy to deploy, manage, and scale -reducing IT headaches and lowering your total cost of ownership.
- Advanced Features for Modern Workflows: Enjoy enterprise-grade features like call routing, voicemail-to-email, skill-based queue management, and real-time analytics. Unified IT’s solution supports flexible queue management, advanced reporting, and even AI-powered analytics for deeper insights into your communications.
- Seamless Microsoft Teams Integration: If your team already uses Microsoft Teams, there’s no need to retrain staff or overhaul your tech stack. Unified Voice adds calling features directly into Teams, so your people can hit the ground running.
- Security, Compliance & Local Support: Unified IT brings over 14 years of experience supporting Australian businesses. Our telephony solutions are secure, compliant, and backed by responsive, local support - so you can focus on your business, not your phone system.
Built for the Modern Workplace
Unified IT’s telephony solutions are designed for flexibility. Whether you’re a small business or a large enterprise, our offerings can be tailored to your unique needs. We support hybrid and remote workforces, offer both Operator Connect and Direct Routing options, and provide expert guidance every step of the way3.
Real Results: Frestine Dairy’s Seamless Transition
When Frestine Dairy - a fast-growing supplier of premium milk powders based in Victoria -needed to modernise their communications, they turned to Unified IT. Unified IT delivered a seamless migration from Google Workspace to Microsoft 365 Business Premium, including Teams Calling, secure data transfer, and tailored staff training.
Since moving to Microsoft 365, Frestine Dairy has seen notable improvements in system performance, communication, and staff productivity. Teams Calling has streamlined workflows across locations and enhanced professionalism with a dedicated business landline. Most importantly, the migration was completed with zero downtime - a testament to careful planning and support4.
“Teams Calling has streamlined our communications by integrating phone capabilities into our daily workflow, removing the need for separate systems. It has improved collaboration across multiple sites, provided consistently clear call quality, and enabled staff to manage calls from anywhere. We now have a dedicated landline, enhancing professionalism, and our overseas team can call Australian suppliers and customers directly, improving efficiency and connectivity.”
~ Catherine Octafiano, Head of Accounting & Finance, Frestine Dairy
Sources:
1. Remote Work Statistics for Australian Companies in 2025
2. Adapting to a Remote-First World: MSPs and the Rise ofUCaas
3. Seamless Voice Integration across Microsoft Teams
4. Frestine Dairy’s Seamless Migration to Microsoft 365